We aim to provide exceptional service and customer satisfaction.

Support hours:
Monday – Saturday, 9:00 AM – 6:00 PM EAT
Channels:

• WhatsApp: Nill

• Email: info@decantstoreug.com

• Instagram DMs: Nill

What we support:

• Order tracking

• Product information

• Payment queries

• Returns (see Return Policy)

What we don’t support:

• Personal fragrance matching

• Guarantee of performance on skin (scents vary person to person)

We typically respond within 1–2 hours during business hours.